Got Questions?
Frequently Asked Questions
End-of-Life Planners
Q: Will I receive a physical book in the mail?
A: No, this is a digital product only. You will receive an instant download of a stylus-ready interactive PDF designed for use on devices like the Kindle Scribe, iPad (with GoodNotes, Notability, etc.), or other compatible tablets. Nothing will be shipped to your physical address. Once your purchase is complete, you’ll receive an email with a link to download your planner right away.
Q: Are these planners legally binding?
A: Our planners are not legal documents themselves, but they help organize and communicate your wishes clearly. We recommend using them alongside legal documentation such as a will, power of attorney, or living will prepared by a legal professional.
Q: Can I type into the planner or is it for handwriting only?
A: Our planners are designed specifically for stylus use on Kindle Scribe, iPad (GoodNotes, Notability), and other digital tablets. They feature high-resolution, lined, stylus-ready pages for a smooth handwritten experience. They are not fillable PDF forms.
Q: What’s the difference between the Essential and Full versions?
A: The Essential Version includes the core sections needed to communicate final wishes and vital information. The Full Version expands on this with additional sections like legacy notes, home inventory, spiritual directives, and more. It’s ideal for those who want to leave a comprehensive, organized record.
Q: Will this planner work on my device?
A: Yes! Our planners are compatible with Kindle Scribe, iPad (using GoodNotes, Notability, etc.), and any PDF annotation app that supports stylus input.
Q: Can I print the planner?
A: Yes, you may print it if you prefer a physical copy. However, it is optimized for digital writing and navigation.
Q: Can I share the planner with a friend or family member?
A: We’re so glad you find the planner helpful! Each purchase is for personal use by one individual or household. If you know someone who would benefit from it, we’d love for you to share our website with them so they can get their own copy. Your support helps us continue creating thoughtful, high-quality resources—thank you!
Puzzle Books
Q: Are your puzzle books compatible with Kindle Scribe and iPad?
A: Yes! All of our puzzle books are designed to be stylus-ready and work beautifully on Kindle Scribe, iPad (GoodNotes, Notability), and similar devices.
Q: Can I print the puzzles?
A: Absolutely. Our puzzle books are provided in high-resolution (300 DPI) PDF format and can be printed if desired, though they are optimized for digital use.
Q: What types of puzzles do you offer?
A: We offer a variety of thoughtfully designed puzzles including Sudoku, Word Search, Number Search, Cryptograms, Mazes, and more—each crafted for a smooth and satisfying experience.ms.
Q: Are the puzzles reusable?
A: On digital tablets, yes. You can erase your answers and solve them again using the stylus. For printed versions, they are single-use like traditional puzzle books.
Q: Are these puzzles suitable for seniors?
A: Yes. Our puzzles are designed with clarity, ease of use, and visual comfort in mind—making them ideal for adults of all ages, including seniors.
Orders, Downloads & Technical Questions
Q: How do I receive my product after purchase?
A: After completing your purchase, you’ll receive an email with a download link. Simply click the link to download your PDF files.
Q: I didn’t receive my download email. What should I do?
A: Please check your spam or promotions folder. If you still don’t see it within 10 minutes, contact us and we’ll resend the files promptly.
Q: What format are the products in?
A: All of our products are delivered as high-resolution PDF files, ready to use on digital tablets or to print.
Q: Can I get a refund on digital products?
A: Because our products are digital and delivered instantly, we generally do not offer refunds. However, if you have an issue with your purchase, please reach out—we’re committed to making things right.
Q: Can I use these products on multiple devices?
A: Yes! Once downloaded, you can use your files on as many personal devices as you’d like.
Q: How do I get these digital products on my device?
A: No problem. We provide clear, easy-to-follow “How to” instructions with each digital download. If you still have questions, we can help through our support team.
Still have questions?
f you didn’t find your answer here, feel free to contact us directly at support@willcharpublishing.com or by clicking the button below. We’re happy to assist!